I am not responsible for lost, stollen or missing packages. Every package i send out has a tracking number for your convenience. Please contact your local post office for any issues. I will replace damaged items during transit within 24 hours of delivery date. Please contact me if anything needs replaced or if i sent you an incorrect item & also upload a picture of damages or wrong item. Thank you so much for choosing my shop. Please leave a review after a few days of receiving your items or after i have replaced them. I am here to help & answer any questions you may have. Santa Muerte Earrings