You’ll receive plant like the one pictured. All plants are shipped semi bare root unless otherwise requested. Standard shipping includes USPS priority. If temperatures in your area are close freezing (below 45 during the day) please make sure to add a heat pack to your order. We cannot be held responsible for cold related damages, but if a heat pack is added to your order, we will file an insurance claim with the shipping company & send out a replacement. If you do not add a heat pack & there is cold related damages, we ask you to file the claim & you will be reimbursed through the shipping carrier. Please ensure someone is available to receive your package at the estimated delivery date & time. Please note, your plants health is guaranteed for 24 hours after delivery/attempted delivery. Should you miss delivery for any reason, you should contact your local post office to arrange pick up as soon as possible. I urge all buyers to immediately open their packages & inspect for any damages, as well as photograph your plant upon arrival in any condition. I greatly appreciate contact about the condition of the plant upon arrival, & should there be any preventable damage or distress, photos will provide evidence as such. If you notice any issues, I ask to please send photos as soon after delivery as possible. If your plant arrives & the box has obvious damage from mishandling, please photograph the box from multiple angles before opening. Once the plant is out of my hands, I cannot be responsible for damages incurred by shipping or handling. However, with proper evidence & documentation I am more than happy to file or assist you in filing a claim with the shipping carrier for any qualifying damages! Due to the nature of shipping live plants, I cannot accept returns without proper evidence of fault on my behalf, i.e., poor packaging. I take extra caution when packaging plants to ensure that all risk aspects of shipping are considered & accounted for to best prevent any unneccessary damages. If you have any questions or concerns, prior to or after receiving your plant, please do not hesitate to contact me at any time! I am happy to help in any way I am able to. Large 6
